Archive for July, 2008
Foreign Executives Advise Us to Change our Culture
Yet another thought crossed my mind. Though I agree one has to understand the client’s culture and learn how to adapt to the customers on the phone, great customer service or sales is technically being true to one’s self. The technicality of knowing American facts can be helpful but it is within a person’s ability to be empowered to the right thing is what makes someone successful.
Survey: Call Center Seminar Series
My colleagues and I are planning a series of call center seminars sometime September or around October. I will need your opinion and request if you could answer the following questions. You can answer through here or can email me directly at callcenterscript at gmail dot com.
What is it in for you? If you answer all the questions and your topic is included in the series, then you are entitled to a FREE seat in the seminar of your choice. One session will take about 1-2 hours.
So who can join? Anyone in the world. Since this is going to be done online and we will be inviting speakers to talk about their experience and you get to ask them your questions live, anyone can take advantage of it. Here are the questions:
- If you were to attend the seminar, what topics would you be interested in?
- How much are you willing to pay for each session (1-2 hours each)?