Customer Service King

I will spend some time to organize the blog in the next few weeks to keep it more organized for all of you.  It isn’t an easy task contrary to the fact that I thought it would only take me a few hours to do it.  Considering there are hundreds of posts within the blog in itself, I have yet to scan and read each post and decide where it should be categorized.

The only major change would be to remove the subcategories and place them as topics within the main category.  Some readers told me it was a bit difficult to surf the list when the drop down was activated.  They would accidentally click one of the sub-categories (though it was also beneficial as they were directed to a page they didn’t think was there and found something new to read) and sometimes it frustrated those that were in a hurry.

There were other suggestions from different people and this is just a start.  Thanks to those who emailed and offered their recommended topics.  There is indeed more to come and expect it soon!

It has been months since I’ve written and there is a valid reason for everything.  Oh yes, the industry has time and time again, taken time out of my personal life, that even writing has been missed.  But, this time it was for a good cause.

I’ve been researching a lot for the past few months so that I can start on my long awaited book.  Yes, you heard it right here.  A book is coming.

My editor is excited and I am too.  It’s a project that I’ve been putting off for so long that I had to just make a decision to push through with it…and I did a few months ago.

What is it about?  Well, if I told you now then we will spoil the surprise!  Hey, I’m not saying that it will be a bestseller, but at least it’s something that I’m hoping call center professionals (on all levels) will appreciate.