Archive for September, 2007
Distributing call centers to anywhere
Today, Greg Brashier of Virtual PBX explains how a hosted PBX can turn your office virtual and keep your agents well connected.
Premise-based PBX incoming phone lines are shared across several extensions. Calls answered by the PBX are routed to a specific phone through hardwired lines inside the office, but sending calls outside the office to telecommuters is difficult, if not impossible, and can get very expensive.
One advantage of a hosted PBX service is that it can make the office virtual by sending calls anywhere, enabling employees to work without constraints. With a few simple administrative adjustments, calls to the office can be routed through the public telephone network to any type of phone, anywhere in the world. Each person that wants to receive calls only needs a working phone.
CNN/Fortune 100 fastest growing companies: I can beat that
Fortune Magazine, via CNNMoney.com, has announced the 100 fastest growing companies in the United States.
Except they aren't.
Virtual PBX: connecting call center agents anywhere in the world
Today, Greg Brashier of Virtual PBXexplains what a hosted PBX systems is and how the technology works, even if you don't own the equipment yourself: A hosted PBX system delivers PBX functionality as a service, available over the Public Service Telephone Network (PSTN) and/or the internet. Instead of companies having to soak up the hardware and implementation costs of traditional PBX, users can contract for PBX services from a hosted PBX service provider, a particular type of Application Service Provider (ASP). There is no capital expense for starting a hosted PBX service, especially important to new companies on tight budgets.
